Depending on where you live, Reddy will be shipped from Germany, USA or Vietnam. 

We will always do our best to deliver to you as quickly and as smoothly as possible. If you need your order urgently, please let us know by emailing hello@sheisreddy.com and we will do our best to get it to you as quickly as we are able.

In the extremely rare case that a parcel is lost or undelivered after 30 days, we will open a case with our courier. If this does not result in a resolution within 10 working days, we will resend your original purchase or refund your purchase.

Orders will be sent via DHL international service. Delivery between 3-14 days (shipping can take longer due to customs or unforeseen circumstances once handed over to national mail service in the destination country).

If you would like a guaranteed delivery date, we recommend asking for EXPRESS shipping option. Delivery time ranges country to country, but all are guaranteed within 7 working days. Please email us at hello@sheisreddy.com.

All orders will be processed and dispatched within 3 working days. Once your order is dispatched you will receive shipping confirmation and tracking details via the email address you provided at the check out. Once your order arrives in your country, it will be passed onto your local DHL office to complete delivery. We recommend contacting your DHL office directly if you experience any problems with the delivery of your order.

All international orders require you to leave a phone number and can not be delivered to a PO Box or hotel.  

CUSTOMS CLEARANCE & DUTY

All customers are responsible for customs/imports duties & taxes. She's Reddy is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

Please note that recipients will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.

We recommend contacting your local custom office for further information.

CHANGES TO YOUR ORDER

We are unable to make any changes or cancel your order once it has been placed, unfortunately. Please ensure all details on your order are correct before going forward with your order; we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.

PROCESSING AND DELIVERY TIME

All orders will be processed within 3 working days. During national holidays and the launch of new collections please allow five working days.

Once your order has been placed, a confirmation email will immediately be sent to your designated email address. If you do not receive a confirmation email,  please email us at hello@sheisreddy.com. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next working day.