We want happy and satisfied customers. If you receive your item and change your mind, please reach out to us at hello@sheisreddy.com. We will accept returns of full price, unworn items within 14 days of purchase. Please note: sale items cannot be returned or exchanged. Items sent back to us without first requesting a return will not be accepted. We ask you to please to follow the return process below:

HOW DO YOU RETURN YOUR ITEM

Before you return please read all the conditions below:

To be eligible for a return, please email us within 7 days of receipt, at hello@sheisreddy.com and please ensure you have read the conditions below.

• The item must be returned within 14 days. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return policy timeframe.

• Items must be returned in original condition, unworn, unaltered, unwashed and with their original tags attached.

• Please ensure you add your original proof of purchase or a note stating your name, order number, and reason for return inside the box so we can identify you.

• Please ensure you mark “RETURNED GOODS” on the outside of your parcel. We cannot be held responsible for any taxes or fees claimed by customs. 

• Once you have contacted us at hello@sheisreddy.com, we will review your return request and provide return instructions. 

• Please return your parcel to the address given to you in the instruction e-mail. Return address can be in Europe, USA or Asia. We will always select the closest option to avoid import taxes. 

HOW LONG DOES IT TAKE TO PROCESS YOUR REFUND?

Once we receive your item, it will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price directly to the original method of payment used for purchase. We endeavor to process refunds as soon as they are received but please allow up to 7-10 business days for returns to be processed.

She's Reddy is not liable for the loss of garments being returned. Please ensure once you receive your tracking number to keep track of it. We will assume your item has been delivered if we do not hear from you within 30 days of your order being placed, after this time frame we cannot assist in finding this item and are not responsible for its replacement.

HOW WILL I BE REFUNDED

We will refund your item via its original form of payment for the purchase. Once your item has been received and approved for refund we endeavor to process immediately but please allow 5 working days. You will receive an email confirmation of the return and refunded item and amount. We do not refund shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

IF YOUR ITEM IS FAULTY

You are entitled to a full refund or exchange on any faulty goods. Please notify us at hello@sheisreddy.com within 7 days of receiving the item and we will give instructions on how to proceed. We ask that you also send photos, so that we can review and ensure that this doesn't happen again.

Please note that faulty items do still follow our return guidelines, and we must be notified within 7 days, and the parcel in the post within 14 days of purchase. 

RECEIVED AN INCORRECT ITEM

If you seem to have received the wrong item please email us at hello@sheisreddy.com so that we can replace it with the correct item. We will give you instructions to ship the incorrect item back to us at no cost to you.